Privacy Policy

CUSTOMER DATA PROTECTION POLICY

1. COMMITMENT TO PRIVACY PROTECTION

Personal data protection laws are changing as of May 25, 2018 in the European Union.

In this context, we are updating our Privacy Policy and Terms of Use. We would like to draw your attention to your rights regarding the personal data we collect and use. At any time, you can decide to modify or delete the information you share with us.

Personal data (e.g. e-mail address, name, etc.) is information collected on our website, in Leader Hotels group hotels or transmitted by our external service providers (reservation engines, etc.) that allows you to be identified as a natural person.

This privacy policy forms part of the general terms and conditions governing our hotel services. By accepting our terms and conditions, you expressly agree to the provisions of this privacy policy.

The hotels in the hotel chain featured on this page to date are: La Créole Beach Hôtel & Spa, Mahogany Hôtel & Résidence & Spa, Le Jardin Malanga, La Toubana Hôtel & Spa, Les Villas de la Toubana, Langley Resort Fort Royal.

Our partners and/or subcontractors to date are: Hertz, Fastbooking, PayPal, April, I-planet, Travelport, NP6, Facebook, Instagram, Google, Pinterest, Twitter.

We may modify this privacy policy from time to time. We therefore invite you to consult this page regularly.

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2. WHAT PERSONAL DATA IS COLLECTED?

By browsing our Site, taking part in one of our games or checking into one of the hotels in our hotel chain, you may be asked to communicate personal data directly to us.

On our site, compulsory information is marked with an asterisk as it is essential for us to process your request. The other information is intended to help us get to know you better and offer you appropriate services and/or products. This information is optional.

In particular, we collect and process your surname, first name, e-mail address, address, telephone number, credit card number, IP address, connection data and browsing data. Some data is collected automatically as a result of your actions on the Site.

Through our partners, in particular when booking a hotel room, a hotel + flight stay or by following us on the various social networks, you are also likely to provide various personal data. In this case, we invite you to consult the privacy policy of each of these partners.

Sensitive transactions (bank details, etc.) are transmitted in secure mode using encryption and authentication algorithms. These secure transactions can be identified by the presence of a closed padlock in most browsers.

More specifically, for payment purposes, bank details are collected and may be stored by our payment service providers.

However, we do not control all the risks associated with the operation of the Internet and draw the attention of Internet users to the existence of possible risks inherent in its use and operation.

The sending of our emailings and newsletters is currently subcontracted to NP6. We invite you to consult their privacy policy.

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3. WHAT DO WE DO WITH YOUR PERSONAL DATA?

By subscribing to our newsletter, you agree to receive our best travel offers in the islands under the name Des Hotels & Des Iles or that of one of the hotels in our hotel chain.

You are likely to receive :

• Our best offers of the week
• A special offer for your birthday
• Flash sales
• Invitations to take part in competitions offering stays to be won
• Offers for themed holidays such as honeymoons, golf breaks, family holidays ....
• Offers for stays in a specific destination...

Personal data collected directly will not be sold, shared or lent to other companies outside Des Hôtels & Des Iles and the hotels in the hotel chain. On each of our emailings, you have the possibility to unsubscribe by clicking on the link at the bottom of them.

Data from persons under 18 years of age can only be provided by an adult. Please ensure that your children do not send us any personal data without your permission. In the event of such transmission, you can contact us to have this information deleted.

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4. STORAGE OF YOUR PERSONAL DATA

We retain your personal data only for as long as is necessary for the purposes set out herein or as required by applicable law.

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5. SECURITY AND CONFIDENTIALITY OF YOUR PERSONAL DATA

We undertake to take the necessary measures to guarantee the confidentiality of data and to prevent their disclosure to unauthorized third parties. In the event of data transfer to authorized third parties, we take appropriate measures to ensure the security of the shared transfer.

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6. SHARING YOUR PERSONAL DATA

Your personal data collected by our services may be transmitted to our subcontractors and service providers, located in and outside the European Union, which we use to manage your account, fulfill your orders and provide the services offered via the site.

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7. YOUR RIGHTS REGARDING YOUR PERSONAL DATA AND CONTACTS

We want you to retain control over how we use your personal data.
You can :

• Request a copy of the personal information we hold about you;
• Inform us of any changes to your personal data, or ask us to amend any personal data we hold about you;
• In some situations, we may ask you to erase, block or restrict the processing of personal data we hold about you, or to object to particular ways in which we use your personal data.
• In certain situations, you may also ask us to send your personal data to a third party.

When we use your personal data following your consent, you have the right to withdraw this consent at any time in accordance with applicable laws. Furthermore, when we process your personal data in a legitimate interest or in the public interest, you may refuse at any time to allow us to use your personal data, subject to applicable laws.

Upon written request, you have the right to access and rectify any information concerning you. For any request concerning your rights, please send an email to info@deshotelsetdesiles.com or write to us at the following address:

Des Hôtels et des Îles
Personal data processing
120 rue de la Boétie - 75008 Paris - France

The person in charge of personal data is Mrs Carole Adam.

We will process your request in accordance with the applicable law.

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COOKIES

When you visit the Site, certain information relating to your computer's navigation may be recorded in files called "Cookies", subject to the choices you have made concerning Cookies, which you may modify at any time.

A Cookie is a small text file stored in a dedicated space on your hard disk when you visit the Internet via your browser. It enables its sender to identify your computer for the duration of the Cookie's validity or recording.

The Cookies we issue are used for the purposes described below, during the period of validity of the Cookie concerned, subject to your choices, which result from the settings of your browser used during your visit to the Site and which you can modify at any time.

Cookies from partner companies (third-party cookies) may be placed on your computer via Site pages or via content displayed in advertising areas. Only the issuer of a Cookie is likely to read or modify the information contained therein.

Different types of cookies are used on the Site, for different purposes. Some are necessary for your use of the Site. For example, we use cookies to determine your country, your geographical area, your IP address and your currency, to offer you services adapted to your region, or to display prices on our site in the most appropriate currency.